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Can I share my subscription with my family?Yes, all Lazy Bones subscriptions support Apple Family Sharing. For more information on how to set up family sharing, please see this article from Apple.
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Why is my subscription not showing up?Network or content issues may occasionally prevent the app from recognizing your active subscription. Ensure your device has a stable internet connection, and try restarting the app. If the issue persists, check your subscription status in your Apple ID settings.
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How do I restore my purchases?You can restore your purchases at any time from the subscription page. If you encounter any issues, ensure your device is logged into the correct Apple ID used for the original purchase.
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How do I change my subscription?To change your subscription, go to the 'Manage Subscription' page found in app settings and choose the plan that you prefer. Follow the prompts to confirm your changes.
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How do I cancel my subscription?To cancel your subscription, please follow these instructions from Apple.
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How do I request a refund for my purchase?To request a refund, please follow these instructions from Apple.
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Why are my habits not syncing between my devices?Ensure that both devices are signed into the same iCloud account, have a stable internet connection, and that Lazy Bones is enabled in your iCloud settings. Additionally, check if your iCloud storage is full, as this can prevent syncing. If you’ve confirmed all of these settings and the issue persists, try restarting the app on both devices or restarting the devices themselves.
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Is there a tutorial available for using the app?Yes, you can view the tutorial anytime from the Settings menu.
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How do I report a bug or issue with the app?To report a bug or issue, please create a support request below and include as much information as possible about the problem you're experiencing. Your feedback is appreciated.
If you still require assistance please contact us at support@lazybonesapp.com
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